Appeals and complaints

If your account was warned or suspended, an order was cancelled unfairly, a package was not returned, or something else went wrong, tell us here. Every appeal reaches our team by email and is answered by email, in the language you choose.

I am a What is this about?

Your full name WhatsApp numberThe number you use with Moto, so we can find your account.

Email addressWe reply to every appeal by email, so double-check it. Order numberOptional. Shown in your WhatsApp chat, for example ORD-1234. What happened?Dates, names and what you expect us to do. The more detail, the faster we can help. Photo or documentOptional. A screenshot, receipt or photo, up to 8 MB. Reply to me in

By sending this form you agree that Moto may look at your account, order history and chat messages to review your case, and may contact you by email about it.